Melodie Brathwaite - Resume

Melodie Brathwaite

Skills

August 2019 - January 2023

Lamps Plus

Maintained standards set forth by the company QA program providing the highest quality of service
Suggested products to the customer while probing for additional information.
Prevented customer returns and ensured customer retention by reasonable negotiations. Provided solutions that are beneficial to the company and attractive to the customer.
Provided proactive, consistent follow-up to all customer inquiries, either via phone/email. Responded and replied to every customer email the same day.
Documented a complete summary of the customers' inquiry, actions taken, and expectations set forth on the respective order

November 2017 - December 2018

Viking Cruises, Los Angeles, California

Quoted and booked airfares while building guest excitement and confidence
Responding to guest inquiries around the online booking process and tools; outbound calls as needed for follow-up
Addressing technical and procedural questions about booking air with Viking
Proactively updating guests on impacts to their journey by managing notifications and communicating air itinerary updates
Used Sabre and Viking's proprietary systems to efficiently meet guest's needs

High School Diploma - December 2012

North Valley Occupational Center

BS in Data Management and Data Analytics - January 2026

Western Governors University